Terms & Conditions

Last updated: July 29, 2025

When placing an order with Catarina Gonçalves Ceramics, you agree to the terms and conditions outlined below. These conditions apply to all purchases made through the website and define the key details regarding our products, order processing, payment, and shipping.

Products

All pieces are handmade, crafted without the use of molds. As a result, subtle variations in shape, size, or glaze may occur between product photos and the item you receive. These variations in form and finish are intrinsic to the handmade process, making each piece one-of-a-kind.

Orders

All items available for purchase on the website are in stock and ready for shipping or local pickup at the Studio. Some collections may be limited edition and will not be restocked.

Looking for a previous collection or a custom piece? Feel free to contact.

Packaging

We prioritize sustainability. Most packaging materials are reused and what is not, is sourced in Portugal and are eco-friendly, recyclable.

Payment

We accept the following secure payment methods:

  • Credit Card & Debit Card

  • Apple Pay & Google Pay

  • Cash (only for purchases made by appointment at the Studio)

Shipping

  • Processing time: All orders are processed within 2–7 business days.

  • Pickup: Available at the Studio by appointment. Email us at catarinagoncalves.ceramics@gmail.com to schedule.

  • Shipping methods: We ship domestically and internationally via courier or CTT, with tracking info shared via email.

Shipping Rates:

Please note: International orders outside the EU may be subject to import duties or customs fees. Catarina Gonçalves Ceramics is not responsible for these charges and cannot predict their cost. If a package is refused or not collected within the required timeframe, return and re-shipping costs will be charged to the customer.

Estimated Delivery Times:

  • Portugal: ~2 business day

  • International: 3–10 business days
    We are not responsible for any delays caused by the shipping carrier.

If you have any questions before placing your order, don’t hesitate to contact us at catarinagoncalves.ceramics@gmail.com.