Privacy Policy

Welcome to Catarina Gonçalves Ceramics. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, or make a purchase. Our store is powered by Squarespace, which helps us operate and provide a secure and personalized shopping experience.

1. Information We Collect

We collect personal information that you provide directly or that is automatically collected when you interact with our Services. This includes:

  • Contact details: name, email, shipping/billing address, phone number

  • Payment information: credit/debit card details, payment confirmations (handled securely via Shopify and never stored by us)

  • Order activity: items viewed, added to cart or wishlist, purchases, returns

  • Device & usage info: IP address, browser/device type, interaction with the site

  • Messages: emails or messages you send us

2. How We Use Your Information

We use your information to:

  • Fulfill your orders and provide customer service

  • Manage your account and preferences

  • Improve and personalize your shopping experience

  • Send order confirmations and shipping updates

  • Send marketing emails (only if you’ve subscribed)

  • Prevent fraud and ensure site security

  • Comply with legal obligations

3. How We Share Information

We only share your personal information when necessary and with trusted partners, including:

  • Squarespace: for store hosting, payments, shipping tools, and personalized ads

  • Shipping providers and payment processors

  • Marketing tools (like email platforms, if you’ve opted in)

  • Legal or regulatory bodies, if required by law

We do not sell your data.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you logged in

  • Save your preferences

  • Understand how you interact with the site

  • Show personalized product recommendations or ads

You can manage cookies in your browser settings or opt-out of certain tracking through tools like the Global Privacy Control.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you

  • Correct or delete your data

  • Receive a copy (data portability)

  • Opt out of targeted advertising or data “sharing”

  • Withdraw your consent at any time

To exercise these rights or manage your data, email us at catarinagoncalves.ceramics@gmail.com.

6. Data Storage & Security

We take security seriously but no system is 100% secure. Please don’t send sensitive data over insecure channels. We retain your data only as long as needed to provide our Services, fulfill legal requirements, or resolve disputes.

7. Updates to This Policy

We may update this Privacy Policy as needed. When we do, we’ll revise the “Last Updated” date at the top. Major changes will be clearly communicated.

8. Contact Us

Have questions? Want to exercise your rights? Contact us at:

catarinagoncalves.ceramics@gmail.com
Rua Martim Moniz 45, 8100-606 Loulé, Portugal